elearning experts LLC | Support News
10302
page,page-id-10302,page-template-default,edgt-core-1.0,ajax_leftright,page_not_loaded,,hudson-ver-1.6,vertical_menu_enabled, vertical_menu_left, vertical_menu_width_290, vertical_menu_with_scroll,smooth_scroll,side_menu_slide_from_right,paspartu_enabled,paspartu_on_top_fixed,paspartu_on_bottom_fixed,vertical_menu_inside_paspartu,transparent_content,blog_installed,wpb-js-composer js-comp-ver-4.12,vc_responsive
 

Support News

Current Service Status

6/6/17 4:45pm Eastern: All sites appear to be functioning within normal parameters. Please enter a support ticket if you continue to experience difficulties.  We apologize for the inconvenience.

 

6/6/17 4:05pm Eastern: Some of our clients may be experiencing a disruption in service.  Engineers are working on the issue and we will be updating this site as we have additional information.  We apologize for the inconvenience.

*(All times in Eastern time zone)

 

No maintenance scheduled.

6/6/17 4:45pm Eastern: All sites appear to be functioning within normal parameters. Please enter a support ticket if you continue to experience difficulties.  We apologize for the inconvenience.

6/6/17 4:05pm Eastern: Some of our clients may be experiencing a disruption in service.  Engineers are working on the issue and we will be updating this site as we have additional information.  We apologize for the inconvenience.

For more information about maintenance windows indicated here or to report other unrelated issues, please contact our support team via the Elearning Experts support portal.

Elearning Experts Support Team

Regular and Requested Upgrades

Software Upgrades Maintaining software is an essential part of ensuring a fully functional, bug-free e-learning environment.

Known Security Issues

It is the policy of Elearning Experts to correct known security issues automatically and as quickly as is feasible for all clients.

Maintaining the most current version of software

Per your contract, we work with our clients to perform regular minor point upgrades (upgrading from 2.7.8 to 2.7.9, for example, would be a minor point). Minor or major point upgrades are also scheduled as soon as they are released if security issues are involved.

Major Version Upgrades

We honor client requests for version upgrades and also perform testing if your installation has non-standard features, customization or other circumstances. We also provide training and consultation on new features and how to best adapt your practices to those changes.

Upgrade Costs

Depending on your contract and type of service, your options regarding scheduling upgrades may vary, in terms of frequency and cost.

For example, as a standard hosting client you will enjoy free regular minor point upgrades if no testing is necessary.

We always examine all newly released minor and major point upgrades for stability before we present the option to our clients.

How to know what changes come with the release

Release Notes

Lists of features and bug fixes are always provided by Moodle and Totara along with the “release” of an upgrade to help you determine if consulting or training will be necessary.

Moodle Release Notes: https://download.moodle.org/releases/latest/

Totara Release Notes: https://community.totaralms.com/course/view.php?id=144

How to determine your current LMS version

For Moodle or Totara

checkversion

Your version is in your Site Administration menu >> Notifications page, under the LMS logo.

How to request a version upgrade or plugin installation

A New Version

If you find a feature in a later version will benefit your elearning environment, submit a support ticket with your request.

We will evaluate your site configuration and either schedule an upgrade at a time that suits you, or we will determine what level of testing and/or development work will be required preceeding your upgrade.

Testing your site will likely be necessary if you have customizations or theme settings that may be affected by the new version and will be managed through your support contract.

Plugins

Logo for Moodle PluginsMoodle plugins are maintained at moodle.org/plugins. Most Moodle plugins also work in Totara, although Totara does include functionality that has to be added to Moodle as a plugin, if available.

If you have a function that you’ve been wishing for, check the plugins site to see if a member of the global Moodle community has provided one. Copy the url from that plugin’s page and submit a support ticket with  your request. We will check out the stability of the plugin and unless it requires testing for your site, we will schedule that plugin installation as soon as possible!

Stay on top of Moodle Plugin News

Bookmark these pages or follow @moodleplugins on Twitter.

Recently approved

Favorite

Reviewed

Featured

Awarded